Better usability with a fresh, modern user interface.
React
Web App
3rd Party Integrations
Brief
IPIS - Redefining Home Services with 24/7 Support.
IPIS Sverige is a home services company that’s all about 24/7 support, whether you need help
with installation, plumbing, electrical fixes, or more. They’re dedicated to making sure every
job is done right, for both homeowners and businesses.
When they came to us, they had a fresh new look, but their customer flow—booking, payment, and
BankID verification—was stuck in the past and didn’t fit their new brand identity. It was time
for a full overhaul, and that’s where we came in.
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01
Partnership
IPIS
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02
Date
February 2024
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03
Services
Full Stack Development, UX/UI Design & Design System
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04
Partnership
February 2024
Animation showing various parts of IPIS Platform
Approach
Giving IPIS a fresh, modern look with a smart & scalable design.
Understanding the root cause:
We started by talking to everyone involved—handymen, customer service reps, and users to understand
their pain points. Using 10 heuristic principles, we spotted the major UX issues on both the
customer and handyman platforms/web apps.
Collaborate with IPIS from the get-go:
We shared our findings with IPIS's stakeholders right from the start. Keeping the feedback loop
open was essential. Together, we brainstormed and adjusted our approach to make sure everyone
was on the same page.
Bring in a unified design system with improved customer flow:
We revamped the entire customer journey from booking to payment and verification, making it user-friendly
and aligned with their new branding. We also created a comprehensive design system for their
website, web app, and other platforms.
Changing the Way You Book a Handyman for All Your Needs.
overview page for IPIS booking service
SIMPLIFYING THE PROCESS
Introducing the Checklist Builder.
We quickly realized that managing the diverse range of services IPIS offers required more than
just a one-size-fits-all approach. Each service—whether it's installations, plumbing, or
electrical work—came with its own set of specific requirements. For installations, for instance,
we needed to know details like the location, wall material, distance from the wall, and more.
Without a streamlined process, gathering all these details was becoming a challenge.
We introduced a checklist builder—a simple yet powerful tool that takes the guesswork out of the
process. It’s all about getting the right details upfront, making sure nothing slips through the
cracks. The checklist builder allows our sales reps to create personalized forms for each
service with all these details in mind. Everything is now in one place, easy to manage and
update, making the process smoother for both their team and clients.
Different parts of the checklist builder we built for IPIS
Experience Across All Devices
Robust, Responsive Design. Always.
During our interviews, one thing became crystal clear—everyone was on their mobile devices. In
fact, 80% of IPIS's traffic comes from mobile users. That meant we had to
prioritize a mobile-first experience. We knew that if the design didn’t work smoothly on a
phone, it wouldn’t work at all.
So, we made sure every design was tested and prototyped in a mobile environment, alongside
desktop, to ensure everything looked great and worked perfectly on mobile devices. Accessibility
and design on mobile were always front and center in our approach.
Animation showing various parts of IPIS Platform
Outcome
Life after the launch.
Working closely together and really getting to know what users needed, we helped create a
seamless, branded, and user-friendly experience for both customers and handymen. Now, IP i
Sverige has an intuitive platform that truly reflects their dedication to quality and
efficiency. And we're not going anywhere — Tobello Studio is still here, taking care of routine
site maintenance and offering ongoing support.
Plus, with the new web app and checklist builder, their operations are running smoother than
ever. Even during holidays and off-hours, their service stays on point, making sure customers
always get top-notch support.
" We have collaborated with Tobello for two years and are very satisfied with their work. They have demonstrated high competence in development and adapted well to our needs. Tobello has delivered stable, high-quality solutions and has shown an impressive ability to handle both small and large projects with precision and flexibility. Their communication is quick and clear, which has contributed to a smooth collaboration process. We look forward to continued cooperation and warmly recommend them for their professionalism and reliability. "
Martin Kenving
CEO
IPIS logo
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